Privacy Policy

Last updated: 22.01.2026

Mystiek Productions (“we”, “us”, “our”) operates an online webshop based in the Netherlands using WooCommerce(WordPress). We sell official artist merchandise and are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Company name: Mystiek Productions

Address: Nijverheidslaan 6U 1382LH Weesp/The Netherlands

VAT: NL002103624B14

KVK: 52263266

Website: shop.mystiekproductions.com

Email: shop@mystiekproductions.nl

Mystiek Productions is the data controller responsible for processing your personal data.

2. Personal Data We Collect

When you use our WooCommerce webshop, we may collect the following personal data:

a) Information You Provide

• Name
• Billing address
• Shipping address
• Email address
• Phone number (optional)
• Account login details (if you create an account)
• Order details and purchase history
• Customer service communications

b) Payment Information

Payments are processed by third-party payment providers integrated with WooCommerce. We do not store full payment details such as credit card numbers.

c) Automatically Collected Data

• IP address
• Browser and device information
• Cookies and website usage data
• WooCommerce session data (e.g. cart contents)

3. Why We Process Your Data (Legal Basis)

We process personal data based on the following legal grounds:

• Performance of a contract – to process orders, payments, shipping, and returns
• Legal obligation – accounting and tax administration under Dutch law
• Legitimate interest – webshop functionality, fraud prevention, customer support
• Consent – marketing emails or newsletters (only if you opt in)

4. How WooCommerce Uses Your Data

WooCommerce stores customer and order data to:

• Process purchases and payments
• Manage customer accounts
• Handle refunds, cancellations, and disputes
• Generate invoices and order confirmations

WooCommerce data is stored securely within our WordPress environment.

5. Sharing Your Data with Third Parties 

We only share personal data when necessary for webshop operation, including:

• Payment providers: We use Mollie to process transactions. They receive your payment details to execute the transaction via methods like iDEAL, Bancontact or Credit Card.
• Shipping and fulfillment partners: We use Sendcloud to manage our shipping process. To deliver your order, we share your name, address, and email with Sendcloud, who then passes this information to the carrier (PostNL). This allows you to receive Track & Trace updates and ensures your package arrives at the correct address.
• Web hosting and IT service providers: Our website and data are stored on secure servers provided by our hosting partner.
• Accounting or legal services: We share invoice data when legally required for tax purposes.

All third parties are required to comply with GDPR and process your data securely. We have entered into data processing agreements with these partners where required.

6. Cookies and Tracking

Our WooCommerce webshop uses cookies to:

• Keep track of cart contents
• Remember login sessions
• Enable secure checkout
• Improve website performance and user experience

For more details, please see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary:

• Order and invoice data: retained as required by Dutch tax law
• Customer accounts: retained until deletion is requested
• Marketing data: retained until consent is withdrawn

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data
• Restrict or object to data processing
• Withdraw consent at any time
• Receive your data in a portable format
• File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

You can exercise your rights by contacting us at shop@mystiekproductions.com.

9. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure hosting
• SSL encryption
• Restricted access to personal data
• Regular software updates

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

11. Contact Information

For questions about this Privacy Policy or your personal data, contact:

Mystiek Productions
Email: shop@mystiekproductions.nl